Samsung Galaxy Note 7 battery issues update: Samsung Mobile head vows to restore buyers' trust; second recall underway

(Samsung)Official product render for the Samsung Galaxy Note 7

Samsung is currently under the spotlight after several reports of overheating batteries of the Samsung Galaxy Note 7 have surfaced on the Internet. The South Korea-based tech giant has previously issued a recall for the handset. However, to no avail, even the replacement units have been reported to be quite unstable, thus a second recall is now underway.

According to a report from Tech Radar, the United States' Consumer Product Safety Commission has issued another recall that covers all of the units of the Samsung Galaxy Note 7 in the U.S. This covers all units from the original, initial release and the replacement handsets following the first recall.

The report continued to speculate that other countries will probably follow the second recall. Furthermore, existing users of the Samsung Galaxy Note 7 were advised to turn off the device for safety reasons and to prevent further possible damages.

Meanwhile, as reported by Korea Herald, head of Samsung Mobile, Koh Dong-jin, has pledged in a press conference that he "would at any cost find the exact cause (of the faulty Galaxy Note 7) to restore trust of consumers so that they can use Samsung products without any safety concerns."

The South Korea-based tech giant still hasn't released any formal statements about the specific problems of the Galaxy Note 7. There are apparently still efforts being done to figure out the main issue with the battery of the device, particularly the reason why it is overheating, or in worse cases, exploding.

A lot of U.S.-based mobile carriers, particularly the major runners AT&T, T-Mobile, Sprint and Verizon, have finally announced that consumers who bought the Samsung Galaxy Note 7 from the respective stores can now exchange their device for a new handset from a different manufacturer. The exchanged device will, of course, have to be around the same or below the price range of the Note 7.

T-Mobile, on the other hand, is offering all of its consumers a chance to fully refund the device.

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