Over a week after they released their new flagship console, Nintendo cleared the air amid talks that the "Nintendo Switch" was plagued with extensive tech issues.
In an official statement released through Time Magazine, the tech and gaming giant clarified that reports of connectivity problems involving the console's Joy-Con controllers were not widespread, like what was previously speculated. The problems that were raised, however, were routed to the company's Support staff for sorting and evaluation.
"At Nintendo, we take great pride in creating quality products and we want our consumers to have a positive experience," said Nintendo's statement. "It is common with any new innovative consumer technology for consumers to have questions, and Nintendo Switch is no exception. There are no widespread technical problems, and all issues are being handled promptly, including the reports regarding the left Joy-Con Bluetooth connection," it went on to say.
Moreover, Nintendo also assured the public that they are continuously updating their support site to assist customers with real-time service. "We want our consumers to get up and running quickly to have fun with Nintendo Switch, and if anything falls short of this goal, we encourage them to contact Nintendo's Consumer Service team," the statement added.
Last month, different outlets have reported that their pre-release hardware, particularly their left Joy-Cons, were having connection problems, as they were desynchronized while testing the launch title "The Legend of Zelda: Breath of the Wild." A report from Gamespot also confirmed that the connection concerns were also evident in the system menus and not on the left hand controller alone.
Meanwhile, the Switch's "Pro Controllers" are already sold out in some of the more popular retailers in the U.S., according to another report from Gamespot. Priced at $70, the controllers' stocks flew off Target, Amazon, and Walmart's shelves, as well as in Best Buy and Gamestop. Players, however, can still run to the secondary market, such as eBay, which lists them from $80 up to as high as $120.