Samsung acknowledges issues hounding Galaxy Note 8 batteries

(Facebook/SamsungMobile)A promotional image for the Samsung Galaxy Note 8.

It seems Apple isn't the only tech giant that is being hounded by battery-related problems on some of their flagship devices.

Korean phone manufacturer Samsung is also facing complaints from some of its users concerning the batteries of their respective Samsung Galaxy Note 8 units. The users complained that their devices stopped charging once they hit 0 percent battery life, GSMArena reported.

Moreover, there were also reports that some users of Samsung's flagship smartphones, the Galaxy S8 and S8+, also experienced the same problem. In addition, there were also reports that users of the Galaxy Tab S3 were also complaining about the same issue. Samsung, on the other hand, has already acknowledged the issue and issued an official statement on the matter.

"Of course, Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charge management, and unfortunately we can only comment on the matter further if we have more detailed information about the affected devices," said the company, according to a report from PC Welt.

BGR noted that reports of malfunctioning Galaxy Note 8 batteries first surfaced toward the end of December. The problems, however, came out after a full quarter since the device was launched. Samsung is currently looking into the reports and users can expect the results of their investigation in a matter of weeks.

Samsung already faced complaints concerning batteries of its premium devices. The Galaxy Note 7, for example, caused a major headache for the company as users from different parts of the world reported that their devices overheated, with some of them reaching a point where they exploded. Samsung conducted their own separate investigation of the matter and concluded that it was the batteries that were the main culprit.

Since the debacle, Samsung promised that the device's successor that is the Galaxy Note 8 will no longer have any battery-related problems, at least of the same magnitude.